Management of Nurse-led Clinics in Practice

Speaker: Jill Macdonald DipAVN (surgical) RVN FHEA (from oncore)

Nurse-led clinics are recognised for their value in a holistic approach to veterinary care, and many practices now offer clinics, yet many opportunities for improving patient care and client support, and revenue creation through nurse-led activity may not yet be realised. Offering clinics that afford nurses a greater level of responsibility can greatly improve nurse morale and job satisfaction, as well as alleviating the pressure from vet-led consultations. This one-day, small-group interactive workshop style CPD will offer those in a decision-making position in practice to formulate an effective strategy for development and ongoing management of nurse-led clinics and consultations, from initial team discussions and setup, promotion and creating a fee structure; through to ongoing management and monitoring.

This will include:

• The future for nurse clinics in your practice – what is your vision?
• Core clinics – what are they and do you offer them?
• More advanced clinics – ideas and opportunities
• Teamwork – basic meeting management, gaining and incorporating team ideas
• Choosing the most effective clinics for your client base
• Staffing, training and ensuring adherence to the Code of Professional Conduct
• Development of overview plans and clinical protocols
• Equipment requirements, and assessing equipment cost vs benefit
• Creating handouts, posters, WR sales
• Creating a basic marketing plan – including team referral, optimising your website, social media
• Monitoring clinics, troubleshooting issues and celebrating successes
• Principles for creating a fee structure, and communicating fees with team and clients

• From the work we complete during the day, you will create practical materials to take away with you to directly begin to implement your ideas into practice.